Legal
Refund Policy
Last updated: 24 July 2026
1. Overview
This Refund Policy explains when and how you can request a refund for consulting services purchased from VLOS.pro ("we", "us"). By purchasing a service you accept the terms below.
2. Right of withdrawal (EU consumers)
In line with EU consumer protection law, consumers in the European Union have the right to withdraw from a contract within 14 days of purchase without giving any reason, provided the service has not yet been performed. If you request the service to begin before the 14-day period ends, you expressly waive your right of withdrawal once the service has been fully performed.
3. Eligible refunds
You may request a full refund if: (a) you cancel in writing before your first scheduled consultation; (b) we are unable to deliver the service due to reasons attributable to us; (c) a duplicate or accidental payment has been processed.
4. Partial refunds
If work has already started but not been completed, you may be eligible for a partial refund reflecting the portion of the service already delivered. The remaining balance will be refunded to the original payment method.
5. Non-refundable items
Refunds cannot be issued for: (a) services that have been fully delivered; (b) missed appointments without at least 24 hours' notice; (c) chargebacks initiated without prior written contact.
6. How to request a refund
Send your request to on@vlos.pro with your order details and reason. We respond within 5 business days. Approved refunds are processed within 14 days via the original payment method.
7. Contact
VLOS.pro · Email: on@vlos.pro · Phone: +49 875 111 622